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Shipping, Returns Policy and Other Conditions

Prices and Payments

All prices displayed on our website are GST-inclusive. However, international orders are subject of GST deduction in the final price. The prices could be updated on our website several times a day. Once you have placed an order, you must pay in full within five days. After five days all unpaid orders are cancelled automatically, and the items are restocked.

Order Processing

All orders placed with the Aurobo on-line store are subject to our acceptance. Aurobo reserves the right to decline any order at any time. We will not dispatch an order until we have received the payment in full for the total value of the order. However, successfully making a payment for an order does not constitute acceptance of the order by Aurobo. If we decline your order after you have made the payment we will contact you and make other steps to refund your payment in full as soon as possible.

We accept purchase orders from selected government organisations such as universities, city councils, libraries, and museums. Please be advised that the purchase orders have strict 30 days payment terms with 10% late payment fees.

Shipping

Shipping charges apply to all orders placed unless the goods are stated as "Free Delivery". The cost is calculated on the weight, volume and addressee post code for every order. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours. Shipping to PO Boxes is available unless stated otherwise.
Please notice that both shipping time and dispatch time on our website are indicative only.

Items Listed as "In Stock"

For items listed as "In Stock" these products are shipped from our warehouse (Brisbane, Queensland). Normal delivery times within Australia for items in stock are about 1-4 business days from payment clearance depending on your location. These timelines are guidelines only. Aurobo does not take any responsibility for any delays in shipping and/or transit.

Items Listed as "Shipped Direct"

For items listed as "Shipped Direct" these products will be shipped direct to you from one of our suppliers. It does not affect delivery costs, but the shipping time could be as long as 4 weeks or in some rare cases even more.

Fraud Prevention

For certain Credit Card orders, we will undertake additional steps to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

  • Calling the customer and/or the owner of the credit card on a landline number
  • Requesting the courier to verify and record the identity of the recipient on delivery


Warranty, Refund and Return Policy

Refunds

In accordance with the Australian Competition and Consumer Commission (ACCC) regulations, Consumer Guarantees are applied to the goods you purchased from us. Thus, Aurobo will refund or exchange any product that is Dead-on-Arrival, does not perform as advertised or does not match the description given at the time of purchase. This policy is strictly 14 days from the Invoice date. Any returned goods must be complete with all accessories and in the original packaging. The goods must be returned prior to refund if requested.

Please research the products carefully before placing an order. Generally, we do not provide refunds or exchanges for incorrectly ordered goods, or if you change your mind once the order has been placed. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% may be charged.

Shipping costs you payed are transferred directly to the Australian Post and/or other courier companies. Therefore Aurobo will not refund shipping charges.

Warranty and Customer Guarantees

Some of the products offered by Aurobo can have no Manufacturer Warranties. For these products, Aurobo offers its own warranty to comply with Australian Customer Guarantees. These products have a statement "Aurobo limited warranty" or "Aurobo warranty" in their description and also state the warranty term that is usually twelve months. Please read carefully the product description (including the warranty statement) before purchasing.

Aurobo will repair or replace goods during the warranty period; however, Aurobo does not have its own repair facilities for post-warranty service. Thus, in accordance to the ACCC regulation, Aurobo notices that facilities for the repair of the goods would not be available after warranty term is expired. Also, Aurobo notices that parts for the goods would not be available after warranty period has expired.

Before returning any faulty goods to us during the warranty period, you must contact us first; we will issue you with a Return Authorisation Number and provide with instructions on where to send the faulty item to. Any returned goods must be complete with all accessories unless advised by us in writing. The original packaging is preferred. If the original pachage is unavailable, please make sure that the goods are packed securelly. Our Service Centre reserves the right to reject incomplete or not properly packaged items. All costs associated with returning faulty goods are the customer's responsibility and are not refundable. However, we will ship a replacement or repaired item for free; this policy is applied to both Australian and International orders, but our postage expenses associated with returns may not exceed the amount of $100 AUD for any order.

The products we sell are mainly intended for domestic usage. Thus, the warranty does not cover professional or extensive usage of products unless the product is labelled as "Professional". The warranty does not cover normal maintenance of goods, nor the replacement of consumables such as filters, brushes, etc.

An additional Extended Warranty might be offered on certain selected items. If the Extended Warranty is offered for a robot, its price (if any) and term will be indicated in the product description. This warranty is applicable for a normal non-commercial use of these products only. This warranty is supported by the Aurobo Pty Ltd who repairs or replaces the defective product free of charge during the warranty term, if the defect is caused by a problem with the material or manufacturing of the product. Normal maintenance of the item is NOT covered by this warranty (such as cleaning, the replacement of batteries, brushes, filters etc.) An excessive use of the robot will cancel the warranty just as the fact of opening or modifying of the unit. Shipping to and from the Aurobo Service centre (Brisbane Metro area) are the responsibility of the customer. Please contact us first for a return authorisation and instructions. You might be required to provide a proof of purchase such as copy of the original invoice or the purchase date and the purchaser name.

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Loss and Damage Goods in Transit

Our responsibility and accountability for loss of goods or damage in transit ends at the time when we provide goods to a courier for delivery. This is the customer's responsibility to make sure that the delivery address is complete and correct. Freight insurance is available for goods when you are placing an order, and it is strongly recommended. The insurance is charged at courier tariffs (usually about 1-2% of the value of goods). Please notice that if you have not chosen insured shipping and the parsel was lost in transit, then we will neither refund your payment nor re-send another item.

In the case of insured shipment, the customer is responsible for ensuring that either she/he or her/his authorised representative inspect the goods prior to accepting the delivery and signing a Proof Of Delivery (POD) document. Each delivery should be checked for completeness and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage. Signing of the POD confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). If a shipment arrives with a damaged carton or item, the delivery should either be rejected with the POD not signed, or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date. We recommend always choose insured shipping, If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.


Use of this Web Site

This website, including its design, text, graphics, content visual material, and all information contained on this Web site ("Information"), is copyrighted and protected by worldwide copyright laws and treaty provisions. Aurobo Pty Ltd authorises you to view and download copies of this Information only for your personal, non-commercial use, subject to the following conditions: (1) you must retain, on all copies of the Information downloaded, all copyright and other proprietary notices contained in such Information; (2) you may not modify the Information in any way, reproduce, publicly display, distribute, or otherwise use such Information for any public or commercial purpose; and (3) you must not transfer the Information to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.

DISCLAIMERS

YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER AUROBO NOR ANY OF THEIR RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER AUROBO, NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. LIMITATIONS OF LIABILITY. Aurobo does not assume any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site. IN NO EVENT WILL AUROBO, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. IN ADDITION, THE INFORMATION AND MATERIALS ON THIS WEBSITE MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. AUROBO DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF SUCH INFORMATION AND MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. AUROBO RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE. AUROBO MAY MAKE ANY OTHER CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE. THIS SITE AND THE INFORMATION AND MATERIALS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
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