Prices and Payments
All prices displayed on our website are GST-inclusive. However, international orders are subject of GST deduction in the final price. The prices could be updated on our website several times a day. Once you have placed an order, you must pay in full within five days. After five days all unpaid orders are cancelled automatically, and the items are restocked.
All orders placed with the Aurobo on-line store are subject to our acceptance. Aurobo reserves the right to decline any order at any time. We will not dispatch an order until we have received the payment in full for the total value of the order. However, successfully making a payment for an order does not constitute acceptance of the order by Aurobo. If we decline your order after you have made the payment we will contact you and make other steps to refund your payment in full as soon as possible.
We accept purchase orders from selected government organisations such as universities, city councils, libraries, and museums. Please be advised that the purchase orders have strict 30 days payment terms with 10% late payment fees.
Shipping charges apply to all orders placed unless the goods are stated as "Free Delivery". The cost is calculated on the weight, volume and addressee post code for every order. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours. Shipping to PO Boxes is available unless stated otherwise.
Please notice that both shipping time and dispatch time on our website are indicative only.
Items Listed as "In Stock"
For items listed as "In Stock" these products are shipped from our warehouse (Brisbane, Queensland). Normal delivery times within Australia for items in stock are about 1-4 business days from payment clearance depending on your location. These timelines are guidelines only. Aurobo does not take any responsibility for any delays in shipping and/or transit.
Items Listed as "Shipped Direct"
For items listed as "Shipped Direct" these products will be shipped direct to you from one of our suppliers. It does not affect delivery costs, but the shipping time could be as long as 4 weeks or in some rare cases even more.
For certain Credit Card orders, we will undertake additional steps to ensure the transaction is not fraudulent. These steps may include, but are not limited to:
- Calling the customer and/or the owner of the credit card on a landline number
- Requesting the courier to verify and record the identity of the recipient on delivery
Warranty, Refund and Return Policy
In accordance with the Australian Competition and Consumer Commission (ACCC) regulations, Consumer Guarantees are applied to the goods you purchased from us. Thus, Aurobo will refund or exchange any product that is Dead-on-Arrival, does not perform as advertised or does not match the description given at the time of purchase. This policy is strictly 14 days from the Invoice date. Any returned goods must be complete with all accessories and in the original packaging. The goods must be returned prior to refund if requested.
Please research the products carefully before placing an order. Generally, we do not provide refunds or exchanges for incorrectly ordered goods, or if you change your mind once the order has been placed. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% may be charged.
Shipping costs you payed are transferred directly to the Australian Post and/or other courier companies. Therefore Aurobo will not refund shipping charges.
Warranty and Customer Guarantees
Some of the products offered by Aurobo can have no Manufacturer Warranties. For these products, Aurobo offers its own warranty to comply with Australian Customer Guarantees. These products have a statement "Aurobo limited warranty" or "Aurobo warranty" in their description and also state the warranty term that is usually twelve months. Please read carefully the product description (including the warranty statement) before purchasing.
Aurobo will repair or replace goods during the warranty period; however, Aurobo does not have its own repair facilities for post-warranty service. Thus, in accordance to the ACCC regulation, Aurobo notices that facilities for the repair of the goods would not be available after warranty term is expired. Also, Aurobo notices that parts for the goods would not be available after warranty period has expired.
Before returning any faulty goods to us during the warranty period, you must contact us first; we will issue you with a Return Authorisation Number and provide with instructions on where to send the faulty item to. Any returned goods must be complete with all accessories unless advised by us in writing. The original packaging is preferred. If the original pachage is unavailable, please make sure that the goods are packed securelly. Our Service Centre reserves the right to reject incomplete or not properly packaged items. All costs associated with returning faulty goods are the customer's responsibility and are not refundable. However, we will ship a replacement or repaired item for free; this policy is applied to both Australian and International orders, but our postage expenses associated with returns may not exceed the amount of $100 AUD for any order.
The products we sell are mainly intended for domestic usage. Thus, the warranty does not cover professional or extensive usage of products unless the product is labelled as "Professional". The warranty does not cover normal maintenance of goods, nor the replacement of consumables such as filters, brushes, etc.
An additional Extended Warranty might be offered on certain selected items. If the Extended Warranty is offered for a robot, its price (if any) and term will be indicated in the product description. This warranty is applicable for a normal non-commercial use of these products only. This warranty is supported by the Aurobo Pty Ltd who repairs or replaces the defective product free of charge during the warranty term, if the defect is caused by a problem with the material or manufacturing of the product. Normal maintenance of the item is NOT covered by this warranty (such as cleaning, the replacement of batteries, brushes, filters etc.) An excessive use of the robot will cancel the warranty just as the fact of opening or modifying of the unit. Shipping to and from the Aurobo Service centre (Brisbane Metro area) are the responsibility of the customer. Please contact us first for a return authorisation and instructions. You might be required to provide a proof of purchase such as copy of the original invoice or the purchase date and the purchaser name.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Loss and Damage Goods in Transit
Our responsibility and accountability for loss of goods or damage in transit ends at the time when we provide
goods to a courier for delivery. This is the customer's responsibility to make sure that the delivery address is complete and correct.
Freight insurance is available for goods when you are placing an order, and it is strongly recommended.
The insurance is charged at courier tariffs (usually about 1-2% of the value of goods).
Please notice that if you have not chosen insured shipping and the parsel was lost in transit,
then we will neither refund your payment nor re-send another item.
In the case of insured shipment, the customer is responsible for ensuring that either she/he or her/his authorised representative
inspect the goods prior to accepting the delivery and signing a Proof Of Delivery (POD) document.
Each delivery should be checked for completeness and any transit damage.
Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
Signing of the POD confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage).
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with the POD not signed, or the POD must have the exact damage noted on it
including any carton identifier available, signature, name and date. We recommend always choose insured shipping,
If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Use of this Web Site
This website, including its design, text, graphics, content visual material, and all information contained on this Web site ("Information"), is copyrighted and protected by worldwide copyright laws and treaty provisions. Aurobo Pty Ltd authorises you to view and download copies of this Information only for your personal, non-commercial use, subject to the following conditions: (1) you must retain, on all copies of the Information downloaded, all copyright and other proprietary notices contained in such Information; (2) you may not modify the Information in any way, reproduce, publicly display, distribute, or otherwise use such Information for any public or commercial purpose; and (3) you must not transfer the Information to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.
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